Frequently asked questions page - sat nav repairs
Ian Marron
The service is simply fantastic. I opted for the priority service. My device arrived on a Saturday morning and had various components changed out and repaired by lunchtime. The company sends status updates. The device would have been back with me by Monday if it wasn't for a glitch in PayPal forwarding payment. When I contacted the company to say that I needed the advice next day, the lady was helpful and courteous in the extreme, she went immediately to the post office and mailed it back. Unbelievable (and sadly unusual in these days) customer focused service. 10/10

Frequently asked questions page - sat nav repairs
Howard Wall
Speedy repair ane satnav is as good as new

Frequently asked questions page - sat nav repairs
peter temple
very good thank you.

Frequently asked questions page - sat nav repairs
Tony Honickberg
I am very pleased with the repair, all seems to be working well. I was impressed by the speed of repair and that you did not mind me waiting in your office while the work was carried out, which you did at a reasonable cost. I would certainly recommend you to my friends and colleagues. Tony Honickberg

Frequently asked questions page - sat nav repairs
Ian Myers
I was well pleased with the repair and how quick the whole thing took. Excellent communication throughout and would use you again without any hesitation. Well done - Kepp it up

Rating Sat-Nav Repairs LTD 4.73580% from 5 votes 5
Book the device in for repair or request a Free Quote for your satnav repair
Track & trace or view your Repair Status
If you need help, here you can access Email Support


How long will my SatNav unit be away?
How long will my SatNav unit be away?
Repair can take up to 48 hours, depending on the option you choose (Fast Track, Standard or if the part is in stock )
We will aim to have your SatNav Unit back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.

How do I send my device to SatNav Service for repair?
Fill the repair form on the website.
Be sure the unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.

Can I drop and collect my device from you, do you have a shop?

Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.

Where do I send my device?
All the shipping address details are sent to you via email when you complete your repair order.
SatNav Repair Service
12 Cedar Grove

Will i keep my Unit Save data?
The warranty information booklet reads: "Before sending the products to the SatNav Service Centre, you should remove or delete any private or confidential files or data.
You accept and agree that SatNav Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
SatNav Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.

There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
The price quoted will depend on whether there is physical damage to the Sat Nav, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
Please do not blame Mobile Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
SatNav Repair Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)

How do I pay?
If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
We accept Credit or Debit card payment trough PayPal only 
We accept PayPal payments, cash payments, cheques (please allow 3-4 working days for the payment to clear).



To have you device returned by DHL Domestic Express , Next Working Day Delivery Tracking Information Provided Step (Cover up to £100 compensation in case of loss or damage. Insurance can be purchased separately if is needed ) (6.50 GBP)


Repair While You Wait Service?
We offer repair while you wait service by an appointment on the telephone number: 0203 4324 982

What is a "inspection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.

Are your parts original products?
Yes, unless otherwise indicated.

Do I need to include anything with my device for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you (exception only when the accessory is connected with the fault). If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
TomTom XL IQ Routes Repair
XL IQ Routes Cracked LCD
Repair  XL IQ Routes
Repair price:
49.99 GBP
Description Due the fragile design of the LCD, a sharp knock or fall can easily damage the screen causing black ink spots, making it impossible to see the full image on screen. Although useabl
TomTom XL IQ Routes Repair
XL IQ Routes Faulty or Damaged Screen / Touchscreen
Repair  XL IQ Routes
Repair price:
29.99 GBP
Description A touchscreen is a display that can detect the presence and location of a touch within the display area. Refers to touch or contact to the display of the satnav by a finger or hand. I
Sat-Nav Repairs LTD

Sat-Nav Repairs LTD

12 Cedar Grove / W5 4AP, London, United Kingdom 02034324982, 02087404089, 02034324982