Here’s your FAQ text revised with highlighted points for better readability and emphasis:

FAQ

How long will my SatNav unit be away?

Our repair services usually take 3 to 5 working days, depending on the chosen option (Fast Track, Standard, or part availability).
We understand how essential your navigation device is to your daily routine, so we aim to complete repairs as quickly as possible.

• If unexpected delays arise, we’ll keep you informed and update you on the progress.
• Our goal is to provide efficient, high-quality repair services while minimizing the time you're without your device.

How do I send my device to SatNav Service for repair?

To send your device for repair, follow these steps:

1. Complete the repair form: Visit our website and fill out the repair form to begin the process.
2. Package your device securely: Protect your navigation device by securely packaging it to prevent damage during transit.
3. Choose a reliable shipping method:
   • For UK customers, we recommend Royal Mail Special Delivery.
   • For customers in Europe or America, consider insured carriers like FedEx or DHL.
   • Using an insured service ensures your device is protected and reaches us safely.

Once we receive your device, we will diagnose the issue and provide a repair quote. Upon your approval, we will proceed with the repair and aim to return your device as quickly as possible.

Can I drop off and collect my device from you? Do you have a shop?

While most of our repairs are handled via mail order, we welcome clients to visit our workshop if preferred.
Please note:

• Visits are by appointment only as we are not a retail shop.
• To arrange a visit, simply call us to schedule an appointment, and our team will assist you.

Our workshop is staffed by trained technicians who will diagnose and repair your navigation device to the highest standards, ensuring it is fully functional before being returned to you.

Where do I send my device?

Once you complete your repair order, we’ll email you all the necessary shipping details, including the appropriate address.
For your reference, our UK shipping address is:

SatNav Repair Service
10 Clifton Avenue
Peterborough
PE3 6AY
United Kingdom

Please securely package your navigation device to avoid damage during transit. For added peace of mind, we recommend using an insured carrier.
If you have any questions, feel free to contact us for assistance.

Will I keep my unit's saved data?

While we make every effort to preserve the data on your device, we cannot guarantee it will remain intact.

• We strongly recommend backing up any important data before sending your device to us.
• Please note:
  • We are not responsible for any loss, deletion, or corruption of files or data.
  • Remove any private or confidential files before shipping your device.

If you need assistance with data backup, feel free to contact us before sending your device.

Liquid-Damaged Units Disclaimer

Please note: There is NO WARRANTY on liquid-damage repairs due to the nature of the repair process.

Repair Costs:

• Prices depend on whether physical damage (e.g., LCD, speaker, or microphone replacement) is required.
• A minimum charge of £9.95 applies for diagnostics and the engineer’s time attempting repairs.
  This charge is applicable if:
  • You decline the repair quote, or
  • Your device is deemed beyond economical repair.

If the device is fully functional upon leaving our repair center, we will only charge the quoted repair price.

Risks of Liquid-Damage Repairs:

• Corrosion may cause short circuits, which can affect device functionality. Cleaning this corrosion can sometimes result in the device becoming completely inoperable.
• This risk is inherent to water-damaged devices and not a procedural fault.

No Responsibility for Pre-Existing Issues:

• Manufacturers avoid repairing liquid-damaged devices due to high failure rates.
• SatNav Repair Service is not responsible for hardware or software failures that occur during the repair process.

By proceeding with the repair, you accept these terms.

How Do I Pay?

If your repair is chargeable, we will inform you of the cost and provide payment instructions.

Accepted Payment Methods:

• PayPal: Credit or debit card payments through PayPal.
• Cash: Accepted for in-person transactions.
• Cheques: Please note these take 3–4 working days to clear.
• Postal Orders: Accepted.
• Secure Online Payment: Pay via credit card using our secure platform.
• Customer Service Team: Pay via standard credit card by contacting us.

If you have any questions or need assistance with payment, please contact us.

Postage Information

For returning your device, we offer the following options:

• Royal Mail Special Delivery or DHL Domestic Express:
  • Next Working Day Delivery with tracking information provided.
  • Includes compensation coverage of up to £100 for loss or damage.
  • Additional insurance available if needed.
  • Cost: £8 GBP

If you have specific postage requirements, contact us for assistance.

Repair While You Wait Service

We offer a Repair While You Wait service by appointment.

• To schedule, please call us at 0208 7404 089.
• Availability may vary depending on your location.

For further questions, feel free to contact us.

What is an "Inspection or Evaluation Service"?

If you're unsure of the issue, order our Inspection or Evaluation Service.

• The cost of the evaluation is included in the repair quote.
  For example, if the total repair cost is £60 and you've paid £20 for the inspection, you’ll only be quoted an additional £40 for the repair.

Are your parts original products?

Yes, all parts are original unless otherwise stated.

Do I need to include anything with my device for repairs?

• Do not include chargers, accessories, or boxes unless directly related to the fault.
• If your device requires a code to unlock it, please provide it to allow for thorough testing

Warranty Disclaimer

At SatNav Repair Service, we strive to deliver high-quality repairs and excellent customer service. However, please note the following warranty terms and conditions:

1. Limited Warranty on Repairs:

   • All repair work is covered by a 90-day limited warranty starting from the date the device is returned to you.
   • The warranty applies only to the specific repairs performed and parts replaced during the service.

2. Warranty Exclusions:
   The warranty does not cover:

   • Liquid-damaged devices: Due to the inherent risks of repairing water-damaged units, no warranty applies to these repairs.
   • Physical damage: New damage sustained after the repair is not covered.
   • Pre-existing issues: Problems unrelated to the repair or caused by prior damage are excluded.
   • Software issues: Any malfunction caused by software errors or updates is not covered under the warranty.
   • Third-party tampering: The warranty is void if the device is opened, tampered with, or repaired by anyone other than SatNav Repair Service.

3. Customer Responsibilities:

   • It is the customer's responsibility to verify the proper functioning of the device upon return and to report any issues immediately.
   • Backing up data prior to repair is strongly recommended, as we are not responsible for any data loss.

4. Warranty Claims:
   If a problem arises with the repair during the warranty period:

   • Contact us immediately to report the issue.
   • Return the device to us for inspection and re-evaluation.
   • If the issue is found to be related to the original repair, we will resolve it free of charge.

5. Limitation of Liability:

   • SatNav Repair Service is not responsible for any indirect, incidental, or consequential damages, including loss of use or data.
   • Liability is limited to the cost of the original repair service performed.

By using our repair services, you acknowledge and agree to these warranty terms. If you have questions or need clarification, feel free to contact us.

Here’s a revised warranty disclaimer that accounts for trading partners operating on your platform:

Warranty Disclaimer for Trading Partners

At SatNav Repair Service, we collaborate with trusted trading partners to ensure high-quality repair services. However, please note the following warranty terms and conditions:

1. Warranty Provided by Trading Partners

• Repairs carried out by our trading partners are covered by their individual warranty policies, which may vary depending on the partner.
• Customers will be informed of the specific warranty terms applicable to their repair service at the time of order.

2. Limited Warranty Coverage

• Warranties provided by trading partners typically cover:
  • Repair workmanship and the replacement parts installed during the repair.
  • A specific warranty period (e.g., 90 days), as stated in the partner’s terms and conditions.

3. Warranty Exclusions

Warranties do not cover:

• Liquid-damaged devices, due to the high-risk nature of such repairs.
• Physical or accidental damage occurring after the repair.
• Issues unrelated to the initial repair, including pre-existing conditions.
• Problems caused by software errors, updates, or third-party interference.
• Devices tampered with or repaired by unauthorized individuals after the service.

4. Claiming a Warranty

• For repairs completed by trading partners, customers must contact the partner directly to initiate a warranty claim.
• Customers will need to:
  • Provide proof of purchase and repair details (e.g., receipts or service reference numbers).
  • Return the device to the trading partner for evaluation.
• If the issue is deemed related to the original repair, the trading partner will resolve it as per their warranty terms.

5. Trading Partner Liability

• SatNav Repair Service acts as a platform connecting customers with trading partners and is not liable for any warranty claims related to repairs performed by the partner.
• Liability for warranty-related issues lies solely with the trading partner who completed the service.

6. Limitation of Responsibility

While we carefully vet our trading partners to ensure they meet our high standards, SatNav Repair Service is not responsible for:

• Loss or damage caused by delays or failures in repair services provided by trading partners.
• Consequential or incidental damages, including loss of use or data.

7. Partner-Specific Warranty Terms

For details on the warranty provided by a specific trading partner, please refer to their individual terms and conditions provided at the time of repair.

If you have questions about warranties or require assistance contacting a trading partner, please reach out to our customer service team.