0208 7404 089


United Kingdom   10 Clifton Avenue PE3 6AY Peterborough United Kingdom


How long will my SatNav unit be away?
Our repair services typically take about 3 to 5 working days to complete, depending on the option you choose (Fast Track, Standard or if the part is in stock). We understand that your navigation device is an essential tool for your daily routine, which is why we strive to complete repairs as quickly as possible. In some cases, repairs may take longer than anticipated, but we will always keep you informed of the progress of your repair and let you know if it will take longer than expected. Our goal is to provide you with the best repair services possible while minimizing the time you're without your navigation device

How do I send my device to SatNav Service for repair?
To send your device to us for repair, you can simply fill out the repair form on our website. Once you have completed the form, securely package your navigation device to avoid any damage during shipping. We recommend using an insured carrier to send your device to us, such as Royal Mail Special Delivery service for customers in the UK, or FedEx or DHL for customers in Europe or America. This will ensure that your device is protected during shipping and that it arrives at our repair center safely. Once we receive your device, we will diagnose the issue and provide you with a quote for the repair. If you approve the quote, we will proceed with the repair and aim to return your device to you as quickly as possible.

Can I drop and collect my device from you, do you have a shop?

While the majority of our repairs are completed via mail order, we do welcome clients to visit our workshop for repairs if they prefer. However, please note that we are not a retail shop, and visits are by appointment only. If you would like to arrange a visit to our workshop, please call us to schedule an appointment, and we will be happy to assist you. Our workshop is staffed by trained technicians who will diagnose and repair your navigation device to the highest standards, ensuring that it is functioning correctly before returning it to you.

Where do I send my device?
When you complete your repair order, we will send you an email with all of the necessary shipping details, including our address. Our address for shipping is:

SatNav Repair Service 10 Clifton Avenue Peterborough PE3 6AY United Kingdom

Please make sure to securely package your navigation device and use an insured carrier to send it to us. If you have any questions or concerns about the shipping process, please don't hesitate to contact us for assistance.

Will i keep my Unit Save data?
While we will always do our best to retain any saved data that you have on your navigation device, we cannot guarantee that it will not be lost during the repair process. Therefore, before sending your device to our service center, we strongly recommend that you make a backup copy of any data that you do not remove or delete. Please be aware that we will not be responsible for any loss, deletion, or corruption of your files or data that have not been deleted or removed. To minimize the risk of data loss, we recommend that you remove any private or confidential files or data from your device before sending it to us for repair.

There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
The price quoted will depend on whether there is physical damage to the Sat Nav, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
Please do not blame Mobile Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
SatNav Repair Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)

How do I pay?
If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
We accept Credit or Debit card payment trough PayPal only 
We accept PayPal payments, cash payments, cheques (please allow 3-4 working days for the payment to clear).



To have you device returned by DHL Domestic Express , Next Working Day Delivery Tracking Information Provided Step (Cover up to £100 compensation in case of loss or damage. Insurance can be purchased separately if is needed ) (6.50 GBP)


Repair While You Wait Service?
We offer repair while you wait service by an appointment on the telephone number: 0208 7404 089

What is a "inspection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.

Are your parts original products?
Yes, unless otherwise indicated.

Do I need to include anything with my device for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you (exception only when the accessory is connected with the fault). If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
Sat-Nav Repairs LTD [email protected]

Sat-Nav Repairs LTD

10 Clifton Avenue / PE3 6AY, Peterborough, United Kingdom 02087404089